Frequently Asked Questions
Everything you need to know about buying, servicing, and getting the most from your Sur-Ron with Direct MX. Tap any question to reveal the answer.
All enquiries are handled via WhatsApp for the fastest response. Tap any orange button below to start a conversation, or message us directly on 07427 965293.
About Direct MX
What are your opening hours?
We are currently operating by appointment only. Public opening hours coming soon.
Please contact us via WhatsApp to arrange a visit.
Message on WhatsApp 07427 965293How can I contact Direct MX?
All enquiries are handled via WhatsApp.
Message on WhatsApp 07427 965293Where are you based?
Direct MX Unit 14, Emley Business Park
Huddersfield
West Yorkshire
HD8 9QYVisits are currently by appointment only. Please contact us via WhatsApp before travelling.
Arrange a visit 07427 965293Can I visit the showroom?
Yes, however visits are currently by appointment only. Public opening hours coming soon.
Please arrange your visit via WhatsApp.
Book an appointment 07427 965293
Models & Stock
What Sur-Ron models do you stock?
We stock the full current Sur-Ron range:
- Hyper Bee
- Light Bee
- Ultra Bee
- Ultra Bee Road Legal
We offer both brand new 2025 models and selected second-hand bikes. Please contact us via WhatsApp for current availability.
Check current stock 07427 965293What Sur-Ron colours do you have available?
Availability changes regularly. Please contact us via WhatsApp for the latest colour options and stock availability.
Ask about colours 07427 965293Do you have 2026 models available?
Limited 2026 stock may be available. Please contact us via WhatsApp for the latest availability.
Check 2026 stock 07427 965293Do you have 2027 models available?
2027 models coming soon. Please contact us via WhatsApp for updates.
Get 2027 updates 07427 965293
Buying & Payment
Do you offer finance?
Finance options coming soon. Please contact us via WhatsApp for updates.
Get finance updates 07427 965293What payment methods do you accept?
We currently accept:
- Bank transfer
- Card payments
- Cash
Please contact us via WhatsApp for payment information.
Discuss payment 07427 965293Can I reserve a bike?
Yes. A £150 refundable deposit will reserve a bike for up to 48 hours.
Please contact us via WhatsApp to arrange this.
Reserve a bike 07427 965293Do you accept part exchange?
Yes, we do accept part exchange. Please contact us via WhatsApp with details and images of your bike for more information.
Send your bike details 07427 965293Do you buy used Sur-Rons?
Yes, we buy used Sur-Rons. Please send at least 8 clear images of the bike including:
- Left side
- Right side
- Front
- Rear
- Handlebars and display
- Tyres
- Seat
- Motor and engine area
Send all images via WhatsApp for a valuation. We may request additional images or ask to inspect the bike in person for the most accurate quote.
Send images for valuation 07427 965293
Aftercare
Do you offer warranty?
Yes, we provide our own warranty on selected brand new bikes. Full warranty details are available on the Direct MX website.
For specific questions or to confirm cover on a particular bike, please contact us via WhatsApp.
Ask about warranty 07427 965293Do you offer servicing and repairs?
Yes, we offer servicing and repairs for all types of bikes. Please contact us via WhatsApp for more information or to book in.
Book a service 07427 965293Do you work on non-Sur-Ron bikes?
Yes, we work on a wide range of bikes. Please contact us via WhatsApp with details of your bike and requirements.
Tell us about your bike 07427 965293Do you fit upgrades and accessories?
Yes, we can supply and fit a wide range of upgrades and accessories. Please contact us via WhatsApp for more information.
Discuss upgrades 07427 965293Do you stock parts?
Yes, we stock a variety of parts and accessories. Please contact us via WhatsApp to check availability.
Check parts availability 07427 965293
Delivery & Collection
Do you offer UK delivery?
Yes, we offer delivery across the UK for an additional fee. Please contact us via WhatsApp for a delivery quote.
Get a delivery quote 07427 965293How long does delivery take?
Delivery times can range between 6 to 72 hours depending on location and travel distance. Please contact us via WhatsApp for an estimated delivery timeframe.
Check delivery timing 07427 965293Do you ship internationally?
Currently we only offer UK shipping.
Do you collect bikes for servicing or repairs?
Yes, we can arrange bike collection for servicing and repairs for an additional fee. Please contact us via WhatsApp to arrange collection.
Arrange collection 07427 965293
Gear & Community
Do you sell helmets, boots and riding gear?
Yes, we stock a range of helmets, boots, jerseys and riding gear both online and in-store. Please contact us via WhatsApp for availability and sizing.
Ask about gear 07427 965293Can I get involved in a Direct MX Instagram post or video shoot?
Yes. Please contact us via WhatsApp with your bike details and social media pages.
Get in touch 07427 965293