FAQ

Frequently Asked Questions

Everything you need to know about buying, servicing, and getting a bike from Direct MX. Tap any question to reveal the answer.

01

About Direct MX

  • What are your opening hours?

    Weekdays 10am to 4pm. Weekends are by appointment only.

  • How can I contact Direct MX?

    WhatsApp on 07427 965 293 (text only), or email sales@directmx.shop. WhatsApp is usually the quickest.

  • Where are you based?
    Direct MX Group Limited, Unit 14, Emley Business Park, Leys Lane, Huddersfield, West Yorkshire, HD8 9RG.
  • Can I visit the workshop?

    Yes. Weekdays are 10am to 4pm. Weekends are by appointment only, so message us before you travel.

02

Models and stock

  • Where does the stock come from?

    We buy from authorised dealers, resellers and importers. That mix sometimes includes a parallel import. If the bike we are offering you is a parallel import, we tell you before you buy. It is still a genuine factory bike. What that means for the warranty is on the warranty page.

03

Buying and payment

  • Do you offer finance?

    Finance is coming soon. Ask us on WhatsApp if you want to know when it is available.

  • What payment methods do you accept?

    Bank transfer, card, and cash.

  • Can I reserve a bike?

    Yes. A £150 refundable deposit reserves a bike for up to 48 hours.

  • Do you accept part exchange?

    Yes. Send details and photos of your bike on WhatsApp.

  • Do you buy used bikes?

    Yes. Send at least 8 clear photos: left side, right side, front, rear, handlebars and display, tyres, seat, and the motor area. We may ask for more photos or to see the bike.

04

Aftercare

  • Do you offer a warranty?

    Yes, on the new bikes we sell. Read the warranty.

  • Do you service and repair bikes?

    Yes. We look after the electric motocross bikes we sell, and other brands too. See service rates or message us to book.

  • Do you fit upgrades and stock parts?

    Yes. Ask on WhatsApp what is in and what we can fit.

05

Delivery and collection

  • Do you deliver?

    Mainland UK delivery is £50. We do not ship outside the UK. Delivery is usually between 6 and 72 hours, depending on where you are.

  • Do you collect bikes for service?

    Yes, for a fee. The service rates page has the collection price.

06

Gear

  • Do you sell helmets, boots and riding gear?

    Yes, in the workshop and to order. Ask us for sizes.

  • Can I be in a Direct MX Instagram post?

    Yes. Message us with the bike and your social pages.