Thank you for ordering from Direct MX. If the parcel has been dispatched, the tracking details are in an email from us.
Open the courier’s website and enter that tracking number. We do not run a separate tracking login on this site.
If you have not had a tracking email
Message us and include:
- Your name
- Your order number
- The delivery address
- A phone number we can text
Bike orders
A bike is not sent out like a parcel. It is inspected and set up first, then we contact you about delivery. An in-stock bike is usually delivered within 2–5 business days, subject to that inspection and setup. If the bike is on order from a supplier, a UK warehouse is usually 2–5 business days, and a bike that is not coming from a UK warehouse can take 2–8 weeks. The Y-Volt Surge V is usually delivered within 2–4 working days, plus PDI and setup. If you prefer, you can collect a bike from the shop instead of having it delivered.
WhatsApp 07427 965 293 (text only), or email sales@directmx.shop. We reply on weekdays between 10am and 4pm.