Warranty

Applies to every new motorcycle supplied by Direct MX Group Limited

About this warranty

The motorcycles supplied by Direct MX Group Limited (Direct MX) are genuine, factory-built machines, across every brand we sell. We buy from authorised dealers, resellers and importers, and that sometimes includes a parallel import. If the bike we offer you is a parallel import, we tell you before you buy. A parallel import does not come with a UK distributor warranty. Where the manufacturer does not specify its own warranty, Direct MX issues this Limited Warranty directly.

To give you the protection you would expect from any new motorcycle, this Limited Warranty runs alongside your rights under the Consumer Rights Act 2015 and does not replace them. Nothing in this document removes or reduces those rights.

This warranty is offered to the original purchaser only and is not transferable on resale.

Coverage period

Unless the manufacturer specifies otherwise, this warranty runs for twelve months from the date of purchase. That twelve months is the period for every brand we sell. It is not a cap on your statutory rights, which are set out below.

Zero is the exception. Zero Motorcycles specifies a longer manufacturer warranty. Zero’s published European warranty is five years with unlimited mileage, and that includes the power pack. The XB and the XE, which are the Zeros Direct MX sells, are published in the UK with two years on the motorcycle and the battery. The period the manufacturer states for the bike you buy replaces the twelve months, for the parts that manufacturer includes.

During the period that applies to your motorcycle, Direct MX will supply replacement parts free of charge for any covered failure under clause 3. Labour to diagnose, fit and test those parts is charged at our standard workshop rate, published at directmx.shop.

Wear items are excluded as listed in clause 4. Battery cover runs for the same period as the rest of this warranty.

Important — please read

The cost of all transport for warranty work is the responsibility of the customer at all times. This includes returning the motorcycle to Direct MX for inspection, any collection arranged by Direct MX on the customer's behalf, and the return of the motorcycle to the customer once repair is complete. Transport costs are not included in this warranty under any circumstances.

What is covered

Subject to clauses 4 and 5, this warranty covers manufacturing defects in the following components.

Drivetrain and electronics

Motor assembly
Controller and motor control unit
Throttle assembly
Display unit
Internal wiring harness

Energy storage

The factory-fitted battery pack and its battery management system (BMS)
Charger supplied with the motorcycle

Structural

Main frame
Swing arm
Triple clamps and steering stem
Subframe and mounting points

Ancillary (road-legal models)

Headlight, indicators and rear light cluster
Speedometer
Key switch and ignition circuit

A defect is covered where the component fails in a way that prevents the motorcycle from performing as intended, where the failure arises under normal use, and where no other clause of this warranty excludes the failure.

What is not covered

This warranty does not cover the items and circumstances set out below.

Wear items

Tyres, inner tubes, brake pads, brake discs, chains, sprockets, cables, grips, levers, footpegs, bearings, bushings, plastics, fork seals, shock seals, light bulbs and fuses are excluded as items subject to normal wear from use.

Damage from misuse

Use in competitive racing, organised events, hire and reward operation, off-road tuition, stunt riding, or jumping beyond the motorcycle's design tolerance. Damage caused by accident, collision, crash or impact. Damage caused by operating the motorcycle on public roads where the model is not a road-legal variant.

Damage from improper care

Pressure-washing or jet-washing. Submersion or water ingress through riding in standing water above the foot pegs. Storage in damp or corrosive environments. Failure to recharge the battery in accordance with the manufacturer's operating instructions. Failure to carry out the service schedule set out in clause 6.

Modifications

Failure of any component caused or contributed to by aftermarket parts, performance tuning, controller swaps, voltage increases, battery substitution, or any modification away from the factory specification supplied by Direct MX.

Indirect costs

Loss of use, recovery costs, hire of a replacement vehicle, lost earnings, or any other consequential loss arising from a warrantable failure.

Geographic limits

Damage occurring while the motorcycle is outside mainland Great Britain.

How to make a claim

If you believe your motorcycle has a fault covered by this warranty, follow the process below. Honesty and detail at the early stages make every claim faster.

Step one — Contact us

Email sales@directmx.shop within seven days of the fault appearing. Provide your full name, the chassis number (or VIN where applicable) of the motorcycle, the date of purchase, and a written description of the fault. Photographs and short video of the fault behaviour are strongly encouraged.

Step two — Initial diagnosis

A Direct MX technician will review the information and may ask follow-up questions. In most cases the fault can be assessed from the description alone. If we cannot confirm the cause remotely, you will be asked to return the motorcycle to us for inspection.

Step three — Return for inspection

Warranty work is carried out on a return-to-dealer basis. The cost of returning the motorcycle to Direct MX is the customer's responsibility. We can arrange collection through our nominated courier at a fixed cost on request, payable by the customer in all cases.

Step four — Repair

If the fault is confirmed as covered, Direct MX will repair or, at our discretion, replace the affected component. The motorcycle is then PDI-checked. The cost of returning the motorcycle to the customer once repair is complete is also the customer's responsibility and will be quoted in advance.

Step five — Outcome where not covered

If on inspection we determine the fault is not covered by this warranty, you will be contacted before any chargeable work begins. You may then choose to authorise the repair at standard workshop rates, or have the motorcycle returned to you uninspected at your cost.

Service requirements

To keep this warranty live, the motorcycle must be serviced at the intervals below. Services may be carried out by Direct MX or by any competent motorcycle technician with documented receipts and a written service record retained by the owner.

First service: 185 miles (300 km) or 3 months, whichever comes first
Second service: 620 miles (1,000 km) or 6 months
Third service: 1,240 miles (2,000 km) or 12 months
Fourth service onward: annually, or every 620 miles, whichever comes first

Direct MX offers the first service free of charge to all customers buying through us. Subsequent services are charged at standard workshop rates, published at directmx.shop.

Important — please read

Failure to service the motorcycle in line with this schedule may invalidate any warranty claim. Proof of service must be available on request.

Your statutory rights

This warranty is offered in addition to the rights you have as a consumer under the Consumer Rights Act 2015. Nothing in this document removes, reduces or replaces those rights.

If you believe the motorcycle was not of satisfactory quality, not fit for purpose, or not as described at the point of sale, your statutory remedies apply regardless of the terms of this warranty.