Refund policy
Effective date: 12 October 2026
Direct MX Group Limited, company number 15571787, registered in England and Wales.
Shop: Unit 14, Emley Business Park, Leys Lane, Huddersfield, West Yorkshire, HD8 9RG
Email: sales@directmx.shop
1. Cancelling a distance order
If you buy at a distance, including on this website, by email, or on WhatsApp, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel.
You have 14 days, starting the day after you receive the goods, to tell us you are cancelling. You do not have to give a reason. If an order arrives in more than one delivery, the 14 days start the day after the last item arrives.
Tell us by email at sales@directmx.shop, or by post to the registered office above. You can use the model cancellation form at the bottom of this page. Any clear statement that you are cancelling is enough.
2. Sending the goods back
Send the goods back within 14 days of telling us you are cancelling. You pay the cost of that return, unless the goods are faulty, not as described, or not fit for purpose.
The goods do not have to be unused. If you handle them more than was necessary to see what they were, how they fitted, and how they worked, we may deduct an amount from the refund for the loss in value. That is the test in the regulations.
3. The refund
We refund the price you paid, including standard mainland UK delivery, within 14 days of receiving the goods back, or of you showing that you have sent them back, whichever is sooner. If you chose a delivery that cost more than the £50 standard delivery, we refund £50 of the delivery charge, not the extra.
The refund goes back the way you paid, unless you agree otherwise.
A £150 reservation deposit is refundable. If you cancel the reservation, we refund the deposit. If you go on to buy at a distance, the cancellation right above applies to the whole price, including that deposit.
4. Faulty goods
If the goods are faulty, not as described, or not fit for purpose, the Consumer Rights Act 2015 applies as well as any warranty. Email sales@directmx.shop. You do not pay the return cost of faulty goods. The warranty explains the manufacturer and Direct MX cover on a new motorcycle. It does not replace your statutory rights.
5. When this cancellation right does not apply
- Goods made to your specification, or clearly personalised.
- Sealed goods that are not suitable for return once the seal is broken, for health protection or hygiene, if you have broken the seal.
- A contract made in person at the workshop. Your Consumer Rights Act rights still apply.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To Direct MX Group Limited, Unit 14, Emley Business Park, Leys Lane, Huddersfield, West Yorkshire, HD8 9RG, sales@directmx.shop:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.